Return and Refund Policy
At Spirit of Hustle, we strive to ensure customer satisfaction. Here is our comprehensive return and refund policy:
Return Policy
You have 30 days from the date of receiving your order to request a return.
Eligibility for Returns:
- Items must be in the same condition as received: unworn, unused, with tags, and in original packaging.
- A receipt or proof of purchase is required.
To initiate a return, contact us at shop@spiritofhustle.store. Returns must be sent to:
16122 Alta Mesa Dr, Houston TX 77083
Upon approval, we will provide a prepaid return shipping label and detailed instructions. Please note: Items sent back without prior approval will not be accepted.
For any return inquiries, feel free to reach out at shop@spiritofhustle.store.
Damages and Issues
Inspect your items upon delivery. If your order is defective, damaged, or incorrect, please notify us immediately so we can address the issue promptly.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
For questions about specific items, contact us for clarification.
Exchanges
The quickest way to receive a replacement is to return the original item and make a separate purchase after your return is approved.
EU 14-Day Cooling-Off Period
If your order is shipped to the EU, you may cancel or return it within 14 days without justification. Items must meet the same return conditions as listed above.
Refunds
Once your return is received and inspected, we’ll notify you of approval status. If approved:
- Refunds will be processed to your original payment method within 10 business days.
- Note: Bank or credit card processing times may vary.
If you do not receive your refund within 15 business days, contact us at shop@spiritofhustle.store.
Additional Information
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Return Label: Included in your package at no cost.
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Restocking Fees: We do not charge restocking fees.
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Refund Processing Time: 10 business days from approval.
Thank you for choosing Spirit of Hustle!
